Home Services SoftwareSupport and maintenance

Looked after long after launch.

We monitor your software, keep it updated and fix problems as they appear. New features are planned with you and shipped in small, tested releases.

Start a project Software quoted per project

Problems spotted early
Updates kept current
Steady improvements

Monthly report

Example

Framework and security updates were applied and tested on staging first. A slow search page in the admin area has been fixed. Next up is the CSV export your team asked for, planned for the next release.

Checked by a person before it goes out

Software that nobody looks after slowly breaks, as libraries age, security holes appear and small bugs pile up. We monitor it around the clock, keep everything updated, and set aside time each month to improve it.

What ongoing care covers.

One fixed monthly fee covers the checks, updates and improvements that keep your software healthy and moving forward.

Uptime and error monitoring

Sentry and uptime checks alert us when errors appear or pages slow down, so problems are looked at quickly.

Security and dependency updates

Frameworks, packages and server software are updated on a regular schedule, with security patches applied sooner and tested on staging first.

Backups and recovery tests

Databases and files are backed up automatically, and we test restoring them so you know recovery works when it matters.

Bug fixes

Report an issue by email or Slack and we reproduce it, fix it and confirm the fix with you before closing it.

Monthly feature time

Time set aside each month for improvements, planned together from a shared backlog so the most useful changes come first.

Hosting and costs

We look after hosting on Vercel, AWS or your existing provider, keep an eye on usage and flag rising costs early.

Done properly.

The details that decide whether support and maintenance pays off.

Small releases, fewer surprises.

Changes go through code review, automated tests and a staging site before going live. Releasing in small steps makes each change easier to check and quick to roll back if something looks wrong.

This month's release

Working

Update framework and packagesDone
Patch reported login bugDone
Run automated test suiteDone
Review on staging siteLive
Deploy to productionNext

Taking over code we did not write.

If your software was built by a freelancer or another agency, we can still look after it. We start with an audit of the code, hosting and security, then fix the urgent issues before taking on new work.

Takeover audit

Code quality

Reviewed and noted

Dependencies

Checked for updates

Security

Known issues listed

Backups

Restore tested

How it works.

Clear steps, and you approve each one before we move on.

01
Audit
We review the code, hosting and open issues before taking over.
02
Monitor
Alerts, logs and uptime checks run around the clock.
03
Maintain
We apply updates, fix bugs and test each change on staging.
04
Improve
We plan new features with you and release them in small steps.

Example project

A booking platform left without its original developer

A small events company relies on a booking platform built by a freelancer who has moved on. Updates have stopped, a payment bug keeps returning and nobody knows how the hosting is set up.

What we would do

Audit the code, hosting and Stripe setup
Fix the payment bug and add tests
Update outdated packages on a staging copy
Set up monitoring, backups and error alerts

An illustration of how we would approach it, not a client result.

What you would get

A written audit in plain English
Monitoring and automatic backups
Monthly updates and bug fixes
Documentation for whoever works next

Start a project like this

Related work.

Projects where we did this kind of work.

Own product · Web app

InfinityFX

Forex market analysis with AI-written explanations and Stripe subscriptions.

Read the case study

More workSee everything we've built.Client projects and our own products, with what we did on each.See all work

Questions, answered.

What does a support plan include?

Monitoring, security and dependency updates, backups, bug fixes and set time each month for improvements. We agree the exact scope and response times with you before the plan starts.

Can you support software another team built?

Yes. We start with a short audit so we understand the code, hosting and any risks. Then we share what we found, what needs fixing first and what ongoing care would cover.

How quickly do you respond to problems?

Response times depend on the plan and how serious the issue is, and we agree them in writing before we start. Outages and payment problems are handled first.

How much does support and maintenance cost?

It runs on a fixed monthly fee, based on the size of the software and how much feature time you want. We agree the fee after a short call and an initial audit.